Privacy Policy

At Darshnam Divine, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Full name

• Billing and shipping address

• Mobile number

• Email address

• Order and transaction details

• Payment-related information

• Information you provide when contacting customer support

• Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

The information collected may be used to:

• Process and fulfil your orders.

• Arrange shipping and delivery.

• Provide order confirmations and updates.

• Respond to customer support requests.

• Process payments securely through our payment partners.

• Manage returns, exchanges, and refunds.

• Improve our website, products, and customer experience.

• Send important service-related communications.

• Send promotional offers and updates where permitted and, where required, with your consent.

• Detect and prevent fraudulent or unauthorized activity.

• Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

Darshnam Divine does not normally store your complete credit card, debit card, or other sensitive payment credentials on its own servers. Payment information is handled by the relevant payment gateway according to its privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better shopping experience.

Cookies may help us understand how visitors interact with our website and may also be used for analytics, security, and marketing purposes.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment gateway providers

• Courier and logistics partners

• Website and technology service providers

• Customer support providers

• Analytics and marketing service providers

• Government authorities or law-enforcement agencies when legally required

These parties may only receive the information necessary to perform their respective services or meet legal obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of your information.

7. Third-Party Links

Our website may contain links to third-party websites or services.

Darshnam Divine is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of any third-party website you visit.

8. Your Choices and Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of information where legally applicable.

• Withdraw consent for certain communications.

• Opt out of promotional communications.

To make a privacy-related request, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Any updated version will be published on this page with the revised effective date where appropriate.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Darshnam Divine
Email: darshnamdivine@gmail.com
WhatsApp: +91 91193 92394

We are committed to handling your personal information responsibly and maintaining your trust.